StreetShops Legal
Refunds and Returns
This policy sets the launch baseline for handling cancelled, unavailable, incorrect, damaged, or disputed orders.
Unavailable items
If a merchant cannot fulfil an item, the order may be adjusted, cancelled, or refunded according to payment status and customer confirmation.
Returns
Return eligibility depends on the product or service type, merchant policy, hygiene and safety requirements, and whether the item was delivered or collected.
Refund handling
Refunds should be processed only after order verification, merchant confirmation, and payment-provider reconciliation.
Legal review
StreetShops should finalise category-specific refund rules before launch, especially for food, medical, services, rentals, and regulated goods.